Privacy policy

01Who we are

Elevated Hauling & Disposal is a local, USMC veteran- and firefighter-owned dumpster rental, junk removal and hauling company serving the San Bernardino Mountains from Crestline and Lake Arrowhead to Big Bear.

It’s owned and run by Robert. In this policy, “we” and “us” mean Elevated Hauling & Disposal. Our mailing address is P.O. Box 2043, Blue Jay, CA 92317. It’s for mail only; we don’t have an office you can visit.

This policy covers this website, our online booking and contact forms, and the calls, texts and emails you exchange with us about a job.

02What we collect

When you book or ask for a quote

The booking form asks for:

• your name and phone number (required)
• your email address (optional)
• the job address, town and ZIP code, and whether it’s a home or a business
• where you want the dumpster, notes about access, and a gate code if you choose to give one
• the service and dates, what you plan to throw away, and any other notes
• whether you ticked “OK to text me about this booking”
• if the form asks you to agree to the rental terms: that you agreed, the version and when

When you use the contact form

Your name, phone number and/or email, town, topic and message.

When you pay

Our website doesn’t take payments. Payment is arranged directly with Robert when he confirms your booking, and we keep a record of what you were billed and paid. If we add online card payment later, we’ll update this policy before it starts.

Automatically, when you send a form

• A scrambled (hashed) version of your IP address, not the address itself, and your browser’s user-agent string (the browser and device type). We store these with your request to spot spam and abuse.
• Your IP address, briefly, to limit how many forms one connection can send per minute. Cloudflare, which hosts our site, also processes IP addresses to deliver pages and block attacks.

When you use the chat assistant

The “Questions?” chat is an AI assistant. What you type into it, and the page you’re on, are sent to Google’s Gemini AI service so it can write an answer from this website’s own information. We don’t save the conversation or link it to you, and the chat never asks for your name, phone number or address, so please don’t type them in. Google may keep and use what you type under its own terms, including to improve its services. The chat’s answers can be wrong; only Robert confirms bookings and prices.

When you call, text or email us

Your phone number or email address and what you send us, including photos of your job. Those stay on our business phone and in our email inbox.

What we don’t collect

No accounts or passwords, no Social Security or driver’s license numbers, and no location tracking. Our site is set up so it can’t ask your browser for your location. The online form doesn’t take photo uploads; if you want to show us the job, text a photo instead.

03How we use it

• To schedule, deliver and pick up your dumpster, find the spot, and do the job you asked for.
• To contact you about your booking by phone, by email, and by text if you opted in.
• To bill the rental and the disposal fee after the dump, and to issue refunds.
• To send one thank-you email after the job with a link to review us on Google, and at most one reminder if you haven’t clicked that link. We note whether the link was clicked, not whether you left a review or what you wrote. Everyone gets the same email, and there’s nothing offered in return.
• To keep the records we need for taxes, accounting and payment disputes.
• To keep spam and abuse off our forms.

We don’t use your information for advertising, we don’t build profiles, and we don’t sell it.

04Texts from us

The booking form has an optional box: “OK to text me about this booking.” If you tick it, we may text you about that booking only, for example to confirm the delivery day, say we’re on the way, set the pickup, or send your disposal total. Texts come from our business phone, (909) 284-4597.

• No marketing texts, and we never sell or share your number.
• Message and data rates may apply.
• Reply STOP to any text from us and we’ll stop texting you. You can also tell us by phone or email. Reply HELP, or call (909) 284-4597, for help.
• If you don’t tick the box, we’ll call or email instead.

If you text us first, for example with a photo of your job, we’ll reply by text about that request.

05Who we share it with

We use a few companies to run the business. They handle your information only to provide their service to us:

• Cloudflare hosts the website, stores booking and contact records in its database, sends our emails, runs the Turnstile spam check, and counts page views with Web Analytics.
• Google runs our email inbox (Gmail), where booking and contact notices arrive, and our calendar, where booking dates can show up. Google Maps loads on our pages only if you click to show the map, and reviews are left on Google’s own site. Google’s Gemini AI service writes the chat assistant’s answers from what you type into the chat.
• Our phone carrier carries our calls and texts.

We share information with anyone else only when the law requires it, to protect someone’s safety, or, if the business is ever sold, with the new owner, who would have to follow this policy.

We don’t sell your personal information, and we don’t share it for advertising. There are no ad networks, social media pixels or data brokers on our site.

06Cookies, analytics and other tools

• Our own pages don’t set cookies. Fonts, photos and video come from our own domain, not from outside services.
• Cloudflare security cookies. Cloudflare, our host, can set short-lived, strictly necessary cookies (such as __cf_bm or cf_clearance) to tell people from bots. Cloudflare says it creates a separate one for each site and doesn’t use them to track people from site to site.
• Cloudflare Web Analytics counts page views, where visitors came from, and how fast pages load. Cloudflare says it uses no cookies or local storage to do this and doesn’t fingerprint visitors.
• Cloudflare Turnstile runs on our booking and contact forms to check that a person, not a bot, is sending them. It runs small checks in your browser and, per Cloudflare, uses your IP address, browser details and similar signals only to detect bots and improve that detection. It doesn’t read what you type into the form.
• Google map. Our service-area map stays a plain picture until you click “Show Google map.” Only then does your browser contact Google, and Google’s privacy policy applies.
• Links out. Links to our Facebook page or Google profile take you to those sites, where their policies apply.

Do Not Track and Global Privacy Control

We don’t track you across other websites, and other companies can’t use our pages to do that either, with one exception: if you click to load the Google map, Google may collect information under its own policy. Because there’s no cross-site tracking to switch off, our site works the same whether or not your browser sends a Do Not Track or Global Privacy Control signal.

07How long we keep it

Owner to confirm

• Booking, payment and contact-form records: we keep them until you ask us to delete them, except what we have to keep for taxes, accounting or a payment dispute.
• Emails and texts: they stay in our inbox and on our phone until we delete them, or until you ask us to.
• Cloudflare keeps its own records under its own policies and legal duties.

08How we protect it

• The whole site runs over HTTPS, so what you send is encrypted on the way to us.
• The page where Robert reviews bookings is password-protected and hidden from search engines.
• We store a hashed version of your IP address instead of the address itself.

No system is perfectly safe, so we ask only for what we need. If you give us a gate code, it’s a good idea to change it after the job.

09Your choices and rights

Anyone can ask us to:

• tell you what information we have about you and send you a copy
• correct information that’s wrong
• delete your information, except what we have to keep for taxes, accounting or a payment dispute
• stop texting you (reply STOP) or stop the review email (just tell us)

California residents

California’s privacy law, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), gives California residents rights over their personal information. According to the California Attorney General, the law applies to for-profit businesses that meet at least one test, such as more than $25 million in yearly revenue or buying, selling or sharing the information of 100,000 or more California residents or households. A small local business like ours may not meet those tests, but we honor these rights for every customer anyway:

• Right to know what we collect, why, and who we share it with (this page), and to get a copy of your information.
• Right to delete your information, with the exceptions above.
• Right to correct information that’s wrong.
• Right to opt out of sale or sharing. We don’t sell or share personal information, so there’s nothing to opt out of.
• Right to limit use of sensitive information. We use what you give us only to do the job you asked for.
• No discrimination. We won’t charge you more or treat you differently for using these rights.

How to make a request

Email elevateddisposal@gmail.com with “Privacy request” in the subject line, call or text (909) 284-4597, or write to P.O. Box 2043, Blue Jay, CA 92317. Tell us what you want and the name and phone number or email you used with us.

To make sure we don’t hand your information to someone else, we’ll check that the request matches the contact details we have, and we may ask you to confirm a detail of your booking. Someone you authorize can make a request for you if they show your signed permission.

10Children

This site is for adults arranging a service. We don’t knowingly collect information from children under 13. If you think a child has sent us information, tell us and we’ll delete it.

11Changes to this policy

When we change this policy, we post the new version here and update the date at the top. If a change affects information we already hold in a big way, we’ll also email customers with open bookings.

12Contact us

Questions about your information: elevateddisposal@gmail.com, call or text (909) 284-4597, or mail P.O. Box 2043, Blue Jay, CA 92317. For how rentals work, see our rental terms.